Tenant Updates: Coronavirus

TENANT UPDATE, 10th May 2020

 

Dear Tenants,

We would like to inform you that if you have requested a fortnightly clean, the cleaning teams will come to your apartment in accordance to the following schedule.  

Please click on the link below to view your cleaning schedule: 

 

If your apartment is not mentioned on the list above, your fortnightly cleaning is planned in the week of Monday the 18th of May. Next Friday, the BBF team will send out an email in order to inform you when the cleaning company will come to your apartment.

 

To ensure the health and safety of our cleaning personal, we will ask you to respect social distancing during the cleaning.

 

If you have any questions, your Service Advisor will be happy to assist.

We thank you for your continued support and understanding. 

Kind Regards, 

The BBF team

 


 
 

TENANT UPDATE, 15th April 2020

Dear Tenants,

 

We are currently accepting requests forlinen changes for the week starting the 20th April, 2020. 

 

If you would like to receive a linen change (towels and bedding), please complete the form by the 19th April, 2020.
Please note, that if you complete the form after the 19th April, 2020 we will most likely not be able to provide the linen change for you as we must order the linen in advance. 

 

If you have any questions, please contact your personal Service Advisor. 

 

Kind Regards,
 

 

The BBF Team

 

TENANT UPDATE, 30th March 2020

Dear Tenants,


Today's update is to let you know what we've seen in the market over the last week and how we are continuing to strive to provide quality service during this time.  


What happened last week
Last week the Belgian National Security Council (CNS) decided to extend the coronavirus containment measures by two weeks until the 19th April, with the health minister Maggie De Block saying the epidemic could ’stay in the country’ for at least the next eight weeks.


As a result, our BBF offices located in NATO, City, Evere and Schuman will remain temporarily closed, but BBF staff members are still available via phone and email to answer any enquiries that you may have.   
In the last week we have also conducted our first 'remote delivery method' of fresh linen to our serviced apartments, ensuring that you still receive services even during these more difficult times of social distancing.  We thank all tenants who were involved in the process and worked with our cleaning team to swap over the linen.   
 

What is happening this week
Helping to make payments for rent online.  As our office locations are currently closed we endeavour to make online payments as simple and easy as possible for you. 
 

Easy bank transfers
The easiest way to make a payment is using bank transfer, our bank account number is BE74 7310 4508 8807 as can be found on your rent invoice each month.  When making your bank transfer, always ensure that you use the reference on your invoice, the invoice number, apartment number or your contract number so we know the payment is yours.
Online payments with My.BBF.be If you are not able to do a bank transfer, the next easiest way to pay is using our online portal.  If you login to My.BBF.be with your credentials, you will be able to pay directly with your maestro card or other cards listed as accepted on the site. 

 

We're taking requests for next week's linen changes. This week, we will be sending out another email asking you to complete the linen request form to receive linen changes in your apartment for the week commencing the 6th April.  Please ensure that you complete this form when you see the email arrive in your mailbox. 
 

We are continuing to provide emergency technical assistance to your apartment.  When things go wrong, it doesn't matter if there is a pandemic or not, you need to have the problem sorted.  That is why our technical team has continued to work tirelessly to ensure that you and your apartment is looked after during these times.  
 

Staying Connected.  As a team here at BBF we are staying connected with each other using video calls during this time apart.  If you are working remotely in your apartment, make sure that you regularly call friends and family to stay connected with others.  It's important, there is a difference between social distancing and social isolation!
 

If you are struggling during this time, please make sure that you reach out, there are services available in Belgium to assist.  Also kill boredom by connecting with BBF on Facebook to learn about exciting ways to keep yourself entertained in your apartment, like recipes for making Belgian waffles! 

 

Warm Regards,

 

The BBF Team 

 

TENANT UPDATE 25th March, 2020

Dear Tenants, 

 

As per our email yesterday evening we have organised for linens to be delivered to apartments all over Brussels.  

 

We’ve noticed a few emails asking which number reference is for which building.  Please see inside the tag on your apartment key for your building reference.  

 

You will see your apartment number (A3 or 103 for example) and then your building reference (CG or MV).  To help, we have attached below a list of the reference numbers and your building name.  

 

 

Ref

Name

Address

AR

Archimedes

Archimedesstraat 59

BT

Botanique

Kruidtuinlaan 3

SQ

Brussels Square

Kiekenmarkt 40-52

CD

Cedar

H. Dunantlaan 66

CG

Century Gardens 1

H. Dunantlaan  52

CG54

Century Gardens 54

H. Dunantlaan 54

CT

Century Gardens 2

Av. H.Dunantlaan 50

CDI

Clos dItalie

Italietraat 42

CFA

Clos Folon

Stallestraat 162, Building A

CFB

Clos Folon

Stallestraat 164, Building B

CFC

Clos Folon

Stallestraat 166, Building C

DG

Dandar Gardens

Dandar Utca, 22

WZ

De Zwijger

Willem De Zwijgerstraat 23-25

DT

Downtown

Sint-Pietersstraat 63

DM

Dumonceau

Dumonceaustraat  1-5

D1

Dunant Gardens 1

H. Dunantlaan 40

D2

Dunant Gardens 2

H. Dunantlaan 38

D3

Dunant Gardens 3

H.Dunantlaan 36

DV

Dunant Gardens 4

Av. H.Dunantlaan 56

EP

Europark

Stevinstraat 105

E1

Eurosquare

Eburonenstraat 65-71

FG

Filips de Goede

Filips De Goede Straat 26

FR

Franklin

Franklinstraat 24

GP

Geneve Park

Friulilaan 1

GG

Green Gardens

Av. H.Dunantlaan 22

HVL

HVL 

Piere Dupontstraat 198

JQ

Jacqmain

Jacqmainlaan 137

JS

Josephine

Mahillonlaan 4

JC

Josephine-Charlotte

Avenue de Brocqueville 98

JR

Jourdan

Waversesteenweg 444

JP

Jubelpark

Renaissancelaan 47-51

L1

Lambermont 1

Freesiadreef 14

L2

Lambermont 2

Freesiadreef 16

LG

Lambermont Gardens

Place Terdelt 3

LS

Louise

Waterloolaan 96-98

MD

Madou

Leopold Lendersstraat 6

MV

Manhattan View

Emile Jaqmainlaan 142

PL

Pelikaan

Antwerpselaan 5

RAS

Rasson

Rue Rasson 94

RS

Riverside

Helihavenlaan 48

RB

Roodebeek

Roodebeeklaan 76-80

SB

Sablon

Accolaystraat 38

STA

St-Antoine

Sint Antoonsplein 23

PS

Stephanie

Charleroisesteenweg 27

SL

Stephanie Louise

Charleroisesteenweg 66

TR

Troon

Troonstraat 118-120

WV

Water View

Diksmuidelaan 4A

RW

Willems

Willems straat 14

WG

Woluwe Gardens

Rue Th De Cuyperstraat 90

ZN

Zonien

Terhulpsesteenweg 114

WP

Westpark

Maria Groeninckx-De Maylaan 96

MR

Michael's Residence

Trapstraat 16-18

RJ

Romeo & Juliet

Zilverstraat 7

GC

Grand Central

Steenstraat 4

BA

Bailli

Baljuwstraat 30

STR

Strelli

Radstraat 14-16

UPS

UP-site

Akenkaai 66

MAU

Henri Maus

Rue Henri Maus 37

MAR

Marinel

Avenue le Marinel 7

HO

Hooi

Quai Du Foin

WK

Werfkaai

Werfkaai 7

WX

Winxx

 

ZH

Zilverhof

Woluwelaan 128

JAR

Les Jardins de l'Ile d'Or

Vervloesemstraat 152

BS

B-Square

Groendreef 4 - 6

VV

Villa Victoria

Tweehuizenstraat 33

PT

Park Tower

Ellermanstraat 61

TL

The Lounge

Reyerslaan 136

ID

Idalie

Rue D’Idalie 17-19

AC

Arcadia

Kerkhof van Brussellaan 121

Thank you for your ongoing support during this time.  

 

Warm Regards,

 

 

 

The BBF Team. 

 

 

TENANT UPDATE 24th March, 2020

Dear Tenants,

 

We would like to inform you that if you have requested clean linen, the cleaning team will come to your apartment as of tomorrow to deliver a clean set of linen.

 

Please find the schedule of the cleaning personal below:

 

Wednesday:
BT, JQ, SB, LS, DM, ZN, JS, RB, JR, MD, CG, CG54, CT, D1, D2, D3, DV, GG, GP, L1, L2, RB, WG

 

Thursday:
EP, AC, BS, CFA, CFB, CFC, GC, HO, LG, MV, SQ, WP, WV, WX, ZH

 

Friday:
RS, JP, PL

 

To ensure the health and safety of our cleaning personal, we ask you to handover the dirty linen folded properly when the cleaning personal come by to deliver the clean linen.
We thank you for your continued support and understanding.

 

Kind Regards,

 

 

 

The BBF team

 

 

 

TENANT UPDATE 19th March, 2020

 

Dear Tenants,


As per our message yesterday, we are unable to continue the cleanings in your apartment in the hope to help stop the spread of Covid-19.


As we still want to ensure we provide you with excellent service and don’t know how long the measures imposed will last, we will endeavour to provide you clean linen every two weeks.  If you wish to obtain clean linen, we ask that you click on the below link and complete the form:


Click here to complete the linen request form


We ask that you fill in this form by next Monday at 1pm so we can arrange the delivery of the linen next week. Please note, if you don’t submit the form by then, we may not be able to accommodate your request. 

 

Communications regarding the delivery of the linens will be provided in advance.


To ensure the health and safety of our cleaning personal, we ask you to handover the dirty linen folded properly when the cleaning personal come by to deliver the clean linen.


We thank you for your continued support and understanding, if you have any questions, please don't hesitate to contact your Service Advisor.


Kind regards,



The BBF team

 

 

 

TENANT UPDATE 18th March, 2020

 

Dear Tenants,


Due to the recent measures taken by the Belgian government we will unfortunately be forced to suspend all cleanings as of tomorrow until the 5th of April.


All planned cleanings will be replaced by an in-depth cleaning once everything returns to normal.


This measure is taken to protect the tenants and the cleaning personnel from the ongoing spread of the Covid-19 virus. In these times, health and safety are key.


We thank you for your continued support and understanding.


If you have any questions, please don't hesitate to contact your Service Advisor.


Kind regards,

 


The BBF Team

 

 

 

TENANT UPDATE 16th March, 2020

 

Dear tenant,


Your health and safety are our top priority and we thank you for your support and cooperation during this time.

 

In light of recent developments with respect to COVID-19 and updated advice from a number of governments, our cleaning partners are implementing additional precautionary measures to ensure you feel safe in the comfort of your BBF apartment.  

 

These measures include:
Primarily disinfecting the areas most touched by people (doorknobs, toilets, chairs, etc.) with specialized products. This also counts for the common area’s (buttons outside/inside the elevators, metal bars).

 

In addition to washing and disinfecting their hands, the cleaning staff are wearing gloves.
For your own health and safety, we would like to ask you to clean up all your personal belongings so that the cleaning staff doesn’t have to move it around unnecessarily. Please therefore also remove the following items in your apartment on a regular basis:
Any food leftovers
Dirty dishes in the kitchen
Used tissues or handkerchiefs in the apartment
Rubbish bins

 

As part of your rent cleaning is an included service, but if you still feel uncomfortable despite the additional measures and you do not wish to receive your normal cleaning services during the coming two weeks, please notify your service advisor.

 

Thank you for your cooperation and stay safe!

 

Kind regards,

 

 

The BBF Team

 

 

 

TENANT UPDATE 13th March, 2020

 

Dear Tenant,

 

As per the recent news, the Belgian government has taken precautionary measures to contain the coronavirus. 

 

As a result of these increased restrictions, BBF will also be taking additional precautionary measures fo the health and safety of our tenants and employees. 

 

BBF Office Hours
The BBF Offices will remain open, however please urge all tenants to not come to the offices in person but to utilise email, phone and online payment services. 

 

Paying Rent
BBF Offices will not be accepting any payments (cash or card) in our offices, all rent payments must be paid online through my.bbf.be.  If you require assistance or additional instructions on how to use this online service, please contact your Service Advisor. 

 

Maintenance Requests
Please do not come to the BBF Offices to lodge a maintenance request.  BBF Technicians will only be actioning emergency / urgent jobs, therefore we ask that you do not submit maintenance requests, with the exception of 'urgent' requests.  A list of what is an 'urgent' request is below:
Urgent
- No hot water
- Water leak
- No power / electricity
- No heating
- Fridge is not working
- Cooking plates are not working
- Broken Bed
- Severe blockage / flooding

 

We thank you for your continued support and understanding, if you have any questions, please don't hesitate to contact your Service Advisor. 

 

Kind Regards,

 


BBF Team 

 

 

 

TENANT UPDATE 11th March, 2020

 

Dear Tenants,

 

As many of you are aware, the coronavirus (Covid-19) has been front of mind over the last few weeks, the news reporting daily on the increasing number of cases of the virus and the impact it is having on countries all over the world.

 

At BBF, it is our priority to ensure that our staff and tenants are taking necessary steps to stay safe and healthy during this time. 

 

Therefore, we would like to inform you about some general precautions that we at BBF are taking and that you can take yourself as well. 

 

- Wash your hands frequently with water and soap. If water or soap are not available, please use alcohol gel (needs to contain at least 70% alcohol to be efficient)

- If you have to sneeze or cough, do so in a paper handkerchief (which is then thrown away) or in your elbow fold

- Try to limit kisses and handshakes as greetings

- Help each other, remind your colleagues, friends and family of these precautions if they don't follow them

- Stay at home in the comfort of your BBF apartment when you are feeling sick

 

The Belgian government advises that if you feel sick to call a General Practitioner, please find herewith a list of General Practitioners in Brussels. If you are feeling ill and unable to leave your apartment, please let us know if your BBF Service Team can be of any assistance. 

 

We would like to inform you that in the meantime we continue to closely monitor international developments so that we can continue to act proactively. 

 

Kind regards,

 

 

The BBF Team